Refund requests must be submitted in the portal
If you have over-paid, or you need to request a refund of your refundable deposit, log in to the portal to Submit your Request. This will be routed directly to our billing team so that it can be processed promptly.
By policy, we wait 10 business days from the date of payment being requested to refund to ensure the association does not lose out on any money due to them. This allows time for your payment to clear the bank and be deposited to the association's account before we pay out the refund.
Note that refunds are always sent by paper check and not via electronic means.