Is there a charge on your account that you are unsure of?
1. Log in to the portal to review your ledger.
2. Look at 'My Items' in the portal to see if a message was sent to you explaining the fee.
3. Did you request a key, submit an architectural request or rent a facility for which there was a fee?
4. Look for payment amounts that match the charge - sometimes a charge may be posted on your ledger after you have made an online payment and the net balance is $0.
If you feel you've been charged in error, your appeal must be submitted in writing. You may Submit a Request directly in the portal (Billing Question or General Question).
To avoid delays, provide as many details in your message as possible, including all the necessary information to make a quick decision e.g. dates, amounts, attachments etc.
If a billing error is confirmed, you will be contacted via the portal - in some instances a credit will be issued on your account, or a refund may need to be processed (which takes a bit longer).
If the appeal needs to be directed to the Board, please allow up to 30 days for your association board to review your submission and make a decision regarding your request.