When you live in a condo or townhome you may need to request maintenance services from the association - help!
How do you know when it is your responsibility to make repairs, and when to call the association? Some townhome associations include certain exterior maintenance in the association budget e.g. gutter cleaning or pressure washing. Owners of condominiums may need to coordinate repairs with the association because the condo structure is a 'common element' (or limited common element).
- Look at your copy of the association's governing documents (Declaration of Covenants & Restrictions or Master Deed). This is your legal contract with the association and was given to you when you purchased the home.
- Refer to the Documents section within the online portal. Your association may have a simplified Maintenance Responsibility Chart posted here for your reference.
- Look at the association budget (under Documents in the online portal) and be sure to read all association broadcast messages that notify you of scheduled services that will be done by the association.
In general, any building component that is under the exclusive control of the property owner (you), or serves only the individual unit (your home) will be your responsibility to maintain and repair. Shared elements may be association responsibility.
Not sure if it's your responsibility? Submit a Service Request in the online portal. Be sure to included detailed information explaining the exact location and nature of the issue, dates, times & photos if damage was caused (and by whom), and provide information about accessibility so that the association may schedule a service provider to inspect and evaluate the concern.