We have a team on-call 24/7 for true association emergencies
911: If you see smoke - always call the fire department first! Safety concerns? Call the police. Please notify the association of such incidents so the manager can follow-up with the authorities: you can submit a ticket via the portal, or call CAMS to log the issue.
If you are calling about an emergency involving an active water leak, elevator outage or damage to Association Property, you may call 877-672-2267 and press 0 at any time to page our emergency answering service.
If your power or water goes out, this is usually individual owner responsibility unless the association pays the bill for those services. There may be a service outage affecting the locality. Check on the utility company's outage tracker site.
Locked out of your home? - you will need to call a locksmith.
Roof leak (condominiums)? - take action to stop additional damage by placing a bucket under the leak. OSHA laws prevent anyone from going onto a roof when it is wet, and definitely not when it is raining.
It is best to Submit a Request in the portal so that repairs can be scheduled.
Weekends and late at night we are unable to make repairs if there is a roof leak or exterior damage. We will schedule maintenance during regular business hours. When submitting the request, please attach photos and include all details regarding exact location, time of incident etc so that we can better assist you.